Text - Live Chat for Business2.44.4 - App Store

Your business doesn't stop when you close your laptop. Text puts you in the moment a customer needs you, wherever you are, even on a weak connection.

That starts with what's already in your pocket:
- Customer details
- Incoming message sneak peek & ready-to-go responses
- Multi-channel support
- File sharing
- In-app and push notifications
- Agent list with editable profiles

And here's what you can do with it:
1. Solve customer problems in a flash
See what customers are typing before the message is sent. Answer repetitive questions with ready-to-go responses, and keep customers happy without making them wait.
2. Support smarter, not harder
Automated greetings recommend products and engage customers based on what they're doing on your site. Chats route themselves to the right team, so nothing sits in the wrong queue.
3. Catch the cart before it's abandoned
See what a customer's adding to their cart right now, plus their full order history. Step in and close the sale before they leave, all from your phone.
4. Solve tickets anytime, anywhere
Manage complex cases inside your Android app with the built-in ticketing system. Reassign tickets between groups and find status in seconds.
5. Close more sales
Engage prospective customers while they're still on your site. Reach a new lead the moment it lands, call or message straight from the app.
6. Support more, without adding headcount
Offer support to several visitors at once, and reply faster, keeping satisfaction high even as you grow.

Install Text on your mobile and stay close to the business in minutes. Support customers, catch a sale, or jump into a chat, wherever you are.

Version History A fresh update just landed. Meet the brand-new customer profile, with quick actions to contact customers directly.
Plus, the new Your plan section lets you track AI resolutions, message credits, and API usage in real time.
We’ve also made behind-the-scenes improvements for an even smoother experience. 2.44.4 3d ago LiveChat is now Text.
New name, new logo, a fresh look across the whole app, and the same app underneath it all. Bye-bye orange, Text is the new black.
Your account, conversations, and workflows stay exactly where they are. Just look for the new Text icon on your home screen. 2.44.3 Sep 12 LiveChat is now Text.
New name, new logo, a fresh look across the whole app, and the same app underneath it all. Bye-bye orange, Text is the new black.
Your account, conversations, and workflows stay exactly where they are. Just look for the new Text icon on your home screen. 2.44.2 Sep 7 An exciting update is here!
You can now see what’s in your customers’ carts in real time and check their previous orders.
Use these insights to recommend the right products, offer timely help, and turn more conversations into sales. 2.44.1 Aug 25 Big changes are on the way!

LiveChat is becoming Text this September. You’ll see our new name and visual identity, while your account, conversations, and core support workflows stay exactly where you expect them - in the same app.

This release also brings major improvements to the Archive section, including smoother performance, a refreshed user experience, and new filters to help you find conversations faster. 2.44.0 Aug 11 A new batch of improvements is here! What’s new:

Significantly improved Archives performance for a faster, smoother browsing experience.
A redesigned chat tagging experience that’s quicker and easier to use.
A new push notification for Shopify users, letting you know when a sale is made through chat. 2.43.0 Jul 18 This update brings behind-the-scenes improvements for a faster, smoother experience, plus a refreshed UI with visual enhancements throughout the app. 2.42.3 Jun 30 This update brings behind-the-scenes improvements for a faster, smoother experience, plus a refreshed UI with visual enhancements throughout the app. 2.42.2 Jun 29 This version includes minor UI improvements, stability fixes, and general compatibility updates. 2.42.1 Jun 9 Stay on top of your business in real time. You can now monitor live traffic, view customer locations, track sales made through chat, and see positive customer ratings as they happen.

We’ve also introduced a new global counter - switch between the growth metrics that matter most to you and watch your business grow through chat:
- sales closed,
- leads captured,
- customers served.

Stay tuned - we’re just getting started, and more exciting updates are on the way! 2.42.0 May 27 What’s new?

Your chats just got a serious upgrade:
- Chat summary – instantly understand your relationship with each customer. Key insights, no digging.
- Purchase activity in chat (for eCommerce) – see what customers are buying, right where the conversation happens.
- Brand new feedback form – reaching out to us is now easier than ever.

And that’s not all-this release comes with a wave of behind-the-scenes improvements to make everything smoother and faster.
We’re just getting started. More powerful updates are on the way. 2.41.8 Apr 27 What’s new?

Your chats just got a serious upgrade:
- Chat summary – instantly understand your relationship with each customer. Key insights, no digging.
- Purchase activity in chat (for eCommerce) – see what customers are buying, right where the conversation happens.
- Brand new feedback form – reaching out to us is now easier than ever.

And that’s not all-this release comes with a wave of behind-the-scenes improvements to make everything smoother and faster.
We’re just getting started. More powerful updates are on the way. 2.41.7 Apr 26 New release just landed! What’s new?

• Emoji reactions for messages
• UI improvements for a smoother experience
• Bug fixes and performance enhancements

More exciting updates coming soon! 2.41.6 Mar 21 We’ve shipped UI refinements, performance improvements, and important security updates to make the app smoother and more reliable. 2.41.5 Feb 11 Important security updates inside:
• Critical security patches applied
• Improved app stability on Android
• Performance & reliability enhancements 2.41.3 12/09/2025 We’ve taken things up a notch!
• Refreshed Tickets section
• Faster performance
• A range of behind-the-scenes improvements for a smoother experience

Update now and feel the difference. 2.41.2 12/05/2025 Big update just dropped!

- Sleek new Customer Profile & Visited pages
- Smarter Notifications with improved design
- Major speed and performance boosts
- And yes… Dark Mode is now here!

Upgrade now and enjoy a simply better experience. 2.40.4 10/15/2025 Big update just dropped!

- Sleek new Customer Profile & Visited pages
- Smarter Notifications with improved design
- Major speed and performance boosts
- And yes… Dark Mode is now here!

Upgrade now and enjoy a simply better experience. 2.40.3 10/01/2025 Nothing flashy this time– just some behind-the-scenes improvements to keep the app running nice and smooth. We’ve got exciting updates on the way! 2.39.3 08/01/2025 Exciting updates just landed!

• New Tickets section with a fresh, improved look

• Real-time customer status now visible directly in the chat 2.38.4 07/11/2025 We’re rolling out a powerful new Dashboard — your go-to screen for real-time business insights, all in one place.

- See who’s accepting chats and how many each agent is handling
- Track active chats and live visitor activity
- View customer feedback and your daily chat satisfaction score

Everything you need to stay informed and in control — fast, clear, and right from your mobile.

More exciting updates are on the way! 2.37.3 06/18/2025 We’re rolling out a powerful new Dashboard — your go-to screen for real-time business insights, all in one place.

- See who’s accepting chats and how many each agent is handling
- Track active chats and live visitor activity
- View customer feedback and your daily chat satisfaction score

Everything you need to stay informed and in control — fast, clear, and right from your mobile.

More exciting updates are on the way! 2.36.6 06/06/2025 We’re rolling out a powerful new Dashboard — your go-to screen for real-time business insights, all in one place.
- See who’s accepting chats and how many each agent is handling
- Track active chats and live visitor activity
- View customer feedback and your daily chat satisfaction score
Everything you need to stay informed and in control — fast, clear, and right from your mobile.
More exciting updates are on the way! 2.36.5 05/28/2025 - Faster, smoother sign-up and sign-in experience
- Quicker and easier HelpDesk ticket creation — so you can get support without the wait
- Bug Fixes 2.35.1 05/05/2025 We’ve changed how you navigate the app to make room for exciting new features coming soon.

Archives are now in Inbox (previously Chats), so they’re no longer in the main navigation bar.

Why the change?
This update sets the stage for new sections and improvements designed to make the app more intuitive and helpful in your daily work. It’s a small shift now, but an important step toward a better, more connected experience.

Thanks for being with us! 2.34.4 03/28/2025